skip to Main Content

9 Things You Can Do With Conditions in ManyChat

One of the most powerful features in ManyChat are the conditions that you can create.

With those conditions, you can create a great user experience for your subscriber.

(You really can’t survive without)

That’s why I wanted to create some examples for you that you can implement in your own chatbot.

But let me explain to you how conditions work before you scroll to the examples.

• • •

If/Else Conditional Logic

It’s actually really simple.

You’re using this kind of logic every day to make binary decisions.

If the street light is red then you’ll wait, or else you’ll cross the street.

It works exactly the same inside your chatbot.

If the subscriber is a man then send a relevant message to men, or else send a relevant message for women.

Luckily for us, ManyChat made it really easy with these condition blocks.

Take a look at the example below.

ManyChat Condition: Gender is Male

What you see here is a condition that checks if the subscriber is a male.

Take a look at the text inside the condition.

“Does the user match all of the following conditions?”

Is the answer yes? Then we’ll send a message that is relevant for men.

Is the answer no? Then we’ll send a message that is relevant for women.

This is just a basic example.

You can do sooo many cool things with this.

You can also combine conditions.

Check this little example:

ManyChat Condition: male & last interaction

Here we check if the subscriber is a male and if his last interaction was less than 1 day ago.

If yes we’ll send X.

If no we’ll send Y.

Get it?

Let’s go over to all the other examples.

• • •

1) Greet subscribers in their own language

You can either create your whole bot in multiple languages or just greet subscribers in their own language for fun.

I’ve subscribers from over 50+ countries in my bot and they’re always surprised I greet them in their own language, lol.

ManyChat Condition Example: language

• • •

2) Send conditional content based on gender

This might be cool if you’re selling something that is based on one’s gender, like with clothing.

ManyChat condition example: gender

• • •

3) Create a 24-Hour Safety Switch

You probably already know that the 24+1 Window Policy is one of the most important rules. If you send promotional content to someone who didn’t interact with your chatbot you’re in big trouble.

Use this condition to make sure you will never ever send promotional content to someone who didn’t interact for 24 hours.

ManyChat condition example: 24-hour safety guard

• • •

4) Check if you already have someone’s email address

It’s unnecessary to ask for someone’s email address again if you already have it. You should especially use this if you have multiple lead magnets in your chatbot.

The condition is really simple. If the email custom field has any value you just answer with “Ok, I’ll send it to {{email}} in a few minutes” and if it doesn’t have any value you simply ask for the email address.

• • •

5) Send conditional content based on answers

This is one of the most powerful ways to use conditions. I use this in every flow over and over again to be relevant.

Ask a few questions at the beginning of your chatbot and keep asking questions along the way. Segment your subscribers by their answers and use conditions to send them relevant content.

This is a simple example I use before I collect one’s email address, just to be more relevant.

Subscribers who answered that they create bots for themselves get this message;

“I created a Chatbot Checklist that will help you to build a better Messenger chatbot for your business.

But subscribers who answered that they create bots for clients get this;

“I created a Chatbot Checklist that will help you to build better Messenger chatbots for yourself & your clients.

See the difference?

It’s small, but it works because it’s more relevant.

ManyChat condition example: segment

• • •

6) Invite Your Most Loyal Subscribers

I can’t say enough how important it is to setup Lead Scoring inside your chatbot. That way you know exactly who your most engaged & loyal subscribers are. And if you know that, you know when to send the right message exactly.

In this example, you’ll see how I invite subscribers to a webinar when their Lead Score is higher than 50.

ManyChat condition example: lead scoring

• • •

7) Tag Your Group Members

If you’re running an FB Group like me, then you would probably like to know who in your group is a member and who is not. That way you can send subscribers who are members to certain posts in the group or invite subscribers who are not a member yet.

What I do is rather simple. I create separate Ref URLs that I post to my group. That way you can tag subscribers who Opt-In through one of those links. Works great!

• • •

8) Send subscribers to their Gmail inbox

At the moment of writing, I’ve not seen anybody use this condition yet, but it’s soo powerful!

With this condition, you can just check if the subscriber’s email address contains “Gmail” and then you can mention something about that your emails could end up in the promotion folder or you can make a direct button that links to their email inbox.

ManyChat condition example: email contains gmail

• • •

9) Greet subscribers with the current day

This trick is a bit more advanced because you need to get the current day from Zapier first, but once you’ve figured that out you can do lots of cool stuff by using conditions in combination with the current day.

You could, for example, greet subscribers with the current day like I do. Or when somebody asks me a question on Saturday or Sunday I reply with “I’ll get back to your after the weekend”

• • •


So many cool things you can do with conditions in ManyChat right?

You can use them to hyper-personalize your Messenger Bot so you can make conversations relevant & get subscribers engaged.

But there’s more..

This was just the tip of the iceberg 🙃

I created some actionable Chatbot Tips which will help you to make your Messenger Bot even smarter.

Just smack that fancy button below & I’ll send them to you once or twice a week in Messenger.

Want to learn more?
I’ve created +15 Chatbot Tips that are quick to consume & easy to implement.

(it’s free)

Leave a Reply

Your email address will not be published. Required fields are marked *